How to Clear the cookies and cache in your web browser

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How to Clear the cookies and cache in your web browser

When you experience performance issues, clearing your cookies and cache ensures that old data is not stored in your browser.

Clearing your cookies and cache will log you out of other web services and files, so save any open files or web pages before you start. When you complete this process, restart your browser.

Google Chrome

  1. If you have a PC, hold Ctrl + Shift + Delete on your keyboard.If you have a Mac, hold Command + Shift + Delete on your keyboard.
  2. Select ‘Clear the following items from’: the beginning of time.
  3. Select the checkbox next to Cached images and files.
  4. Select the checkbox next to Cookies and other site data.
  5. Click Clear browsing data.

Internet Explorer

  1. Hold Ctrl + Shift + Delete on the keyboard.
  2. Click to clear the Preserve Favorites website data checkbox.
  3. Select the checkbox next to Temporary Internet files and website files.
  4. Select the checkbox next to Cookies and website data.
  5. Click Delete.

Microsoft Edge

  1. Hold Ctrl + Shift + Delete on the keyboard.
  2. Select the checkbox next to Cookies and saved website data.
  3. Select the checkbox next to Cached data and files.
  4. Click Clear.

Mozilla Firefox

  1. If you have a PC, hold Control + Shift + Delete on your keyboard.If you have a Mac, hold Command + Shift + Delete on your keyboard.
  2. Set Time range to clear to Everything.
  3. Select the checkbox next to Cookies.
  4. Select the checkbox next to Cache.
  5. Select the checkbox next to Active Logins.
  6. Click Clear Now.

Safari

  1. Click Safari in the upper left corner of the screen.
  2. Click Preferences.
  3. Click Privacy.
  4. Select Remove all Website Data.
  5. Click Remove Now.

 

Clear the cookies and cache in your mobile web browser

If you clear the cookies and cache in your mobile web browser, you’ll need to save and close anything else that you have open. Clearing the cookies and cache will log you out of all other web services and files.

Google Chrome app

Android

  1. Open the Chrome app.
  2. Tap the 3 dots icon, then tap Settings.
  3. Tap Privacy, then tap Clear browsing data.
  4. Tap Clear data from the, then choose a time period. To delete everything, select beginning of time.
  5. Select the information you want to remove.
  6. Tap Clear data.

iOS

  1. Open the Chrome app.
  2. Tap the 3 dots icon, then tap Settings.
  3. Tap Privacy, then tap Clear Browsing Data.
  4. Select the information you want to remove.
  5. Tap Clear Browsing Data, then tap again to confirm.

Safari in iOS

  1. Tap Settings, the tap Safari.
  2. Tap Clear History and Website Data.
  3. Tap Clear History and Data to confirm.